Acap Design

Return Policy for Acap Design

At Acap Design, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer the following return policy:

1. Eligibility for Returns

1. Returns are accepted within 30 days of receiving your order.
2. Items must be in new, unworn, and unwashed condition with all original tags and packaging intact.
3. Certain items such as underwear, swimwear, sale items, or personalized products are non-returnable. Please check product details before purchasing.

2. Return Process

1. To initiate a return, please contact our customer service team at support@acapdesign.com with your order number and reason for return.
2. You will be provided with a return authorization and instructions on how to return your item(s).

3. Shipping for Returns

1. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
2. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item.

4. Refunds and Exchanges

1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed to your original payment method within 90 days.
3. Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

5. Damaged or Incorrect Items

1. If you receive a damaged or incorrect item, please contact us immediately. We will resolve the issue by offering a replacement or refund, including return shipping at no additional cost.

6. Final Sale Items

1. Items marked as "Final Sale" or deeply discounted are not eligible for returns, refunds, or exchanges.

For any further questions or assistance, feel free to reach out to our customer service team at [contact information].

Thank you for shopping with Acap Design!